Reservation and Transportation Ticket Agents and Travel Clerks
Of the 11 tasks studied for Reservation and Transportation Ticket Agents and Travel Clerks, 1 (9%) are in the Automation Green Light zone, AI can largely do them and workers want it. Across all tasks, workers want about 27% automated. The typical task scores 2.58/5 for worker desire and 3.36/5 for AI capability.
All 11 tasks, most-wanted first
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Green Lightwant 3.71 · AI 5Examine passenger documentation to determine destinations and to assign boarding passes.
R&D Opportunitywant 3.29 · AI 3Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
R&D Opportunitywant 3.13 · AI 3Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Red Lightwant 2.78 · AI 4Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
Low Prioritywant 2.67 · AI 2Prepare customer invoices and accept payment.
Low Prioritywant 2.63 · AI 3Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
Red Lightwant 2.6 · AI 4Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
Red Lightwant 2.25 · AI 4Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Low Prioritywant 2.17 · AI 3Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Red Lightwant 1.67 · AI 4Trace lost, delayed, or misdirected baggage for customers.
Low Prioritywant 1.5 · AI 2