Public Safety Telecommunicators
Of the 5 tasks studied for Public Safety Telecommunicators, 2 (40%) are in the Automation Green Light zone, AI can largely do them and workers want it. Across all tasks, workers want about 80% automated. The typical task scores 3.8/5 for worker desire and 3.4/5 for AI capability.
All 5 tasks, most-wanted first
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
R&D Opportunitywant 4.67 · AI 3.33Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Green Lightwant 4 · AI 4Record details of calls, dispatches, and messages.
Green Lightwant 4 · AI 4Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
R&D Opportunitywant 3.83 · AI 2.67Maintain access to, and security of, highly sensitive materials.
Low Prioritywant 2.5 · AI 3