Will AI replace Public Safety Telecommunicators?
The Stanford WORKBank study rates tasks, not whole jobs, so it cannot say whether any one job disappears. What it shows: AI experts rate 2 of the 5 studied Public Safety Telecommunicators tasks as do-able by AI today, and 2 of those are tasks workers also want automated. Only 5 tasks were studied for this role, so treat the share as a rough signal.
of tasks in the Public Safety Telecommunicators role are ones AI can already do, per AI experts.
From a Stanford study where AI experts and public safety telecommunicators workers rated each real task (O*NET). Not a guess from the job title.
Key statistics
Free to cite, with a link back to Automatable.
- AI can already do 40% of the 5 work tasks in the Public Safety Telecommunicators role, according to AI experts in the Stanford WORKBank study (O*NET SOC 43-5031.00).
- Workers in the Public Safety Telecommunicators role rate 80% of their tasks 3 or higher out of 5 for wanting them automated (Stanford WORKBank, 1,500 U.S. workers).
- 2 of 5 Public Safety Telecommunicators tasks are Automation Green Light, wanted by workers and do-able by AI, that is 40% of the role (Stanford WORKBank).
- The typical Public Safety Telecommunicators task scores 3.8/5 for worker desire to automate and 3.4/5 for AI capability today (Stanford WORKBank, 1-5 scale).
- The Public Safety Telecommunicators role (O*NET SOC 43-5031.00) has a median U.S. wage of $54,800 and about 101,140 people employed (U.S. O*NET / BLS).
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What workers told Stanford
Of the 5 tasks studied for Public Safety Telecommunicators, 2 (40%) are in the Automation Green Light zone, AI can largely do them and workers want it. Across all tasks, workers rate 80% of their tasks 3 or higher out of 5 for wanting them automated. The typical task scores 3.8/5 for worker desire and 3.4/5 for AI capability.
All 5 tasks, most-wanted first
Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
R&D Opportunitywant 4.67 · AI 3.33Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Green Lightwant 4 · AI 4Record details of calls, dispatches, and messages.
Green Lightwant 4 · AI 4Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
R&D Opportunitywant 3.83 · AI 2.67Maintain access to, and security of, highly sensitive materials.
Low Prioritywant 2.5 · AI 3
Related occupations
Other Office and Administrative Support roles in the Stanford WORKBank study, closest AI-capability share first.
- Medical Secretaries and Administrative AssistantsAI can do 40% of tasks today · workers want 70% automated
- Reservation and Transportation Ticket Agents and Travel ClerksAI can do 45% of tasks today · workers want 27% automated
- Desktop PublishersAI can do 58% of tasks today · workers want 50% automated
- Insurance Claims and Policy Processing ClerksAI can do 60% of tasks today · workers want 53% automated
- Legal Secretaries and Administrative AssistantsAI can do 63% of tasks today · workers want 50% automated
- Data Entry KeyersAI can do 83% of tasks today · workers want 100% automated
Lower-automation alternatives
Less of these jobs is automatable today: AI experts rate a smaller share of their tasks as doable than the 40% for Public Safety Telecommunicators (Stanford WORKBank).
Public Safety Telecommunicators ranks #61 of 104 studied roles by the share of tasks AI experts rate as do-able today. See which roles top and bottom the list in the most automatable jobs in 2026.