Will AI replace Insurance Claims and Policy Processing Clerks?
The Stanford WORKBank study rates tasks, not whole jobs, so it cannot say whether any one job disappears. What it shows: AI experts rate 9 of the 15 studied Insurance Claims and Policy Processing Clerks tasks as do-able by AI today, and 8 of those are tasks workers also want automated.
of tasks in the Insurance Claims and Policy Processing Clerks role are ones AI can already do, per AI experts.
From a Stanford study where AI experts and insurance claims and policy processing clerks workers rated each real task (O*NET). Not a guess from the job title.
Key statistics
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- AI can already do 60% of the 15 work tasks in the Insurance Claims and Policy Processing Clerks role, according to AI experts in the Stanford WORKBank study (O*NET SOC 43-9041.00).
- Workers in the Insurance Claims and Policy Processing Clerks role rate 53% of their tasks 3 or higher out of 5 for wanting them automated (Stanford WORKBank, 1,500 U.S. workers).
- 8 of 15 Insurance Claims and Policy Processing Clerks tasks are Automation Green Light, wanted by workers and do-able by AI, that is 53% of the role (Stanford WORKBank).
- The typical Insurance Claims and Policy Processing Clerks task scores 2.84/5 for worker desire to automate and 3.49/5 for AI capability today (Stanford WORKBank, 1-5 scale).
- The Insurance Claims and Policy Processing Clerks role (O*NET SOC 43-9041.00) has a median U.S. wage of $51,980 and about 229,070 people employed (U.S. O*NET / BLS).
Top tasks to automate
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- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
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What workers told Stanford
Of the 15 tasks studied for Insurance Claims and Policy Processing Clerks, 8 (53%) are in the Automation Green Light zone, AI can largely do them and workers want it. Across all tasks, workers rate 53% of their tasks 3 or higher out of 5 for wanting them automated. The typical task scores 2.84/5 for worker desire and 3.49/5 for AI capability.
All 15 tasks, most-wanted first
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Green Lightwant 3.5 · AI 4Compose business correspondence for supervisors, managers, and professionals.
Green Lightwant 3.33 · AI 3.5Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
Green Lightwant 3.18 · AI 4.5Prepare insurance claim forms or related documents, and review them for completeness.
Green Lightwant 3.1 · AI 4Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
Green Lightwant 3 · AI 4Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
Green Lightwant 3 · AI 4Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
Green Lightwant 3 · AI 4Review insurance policy to determine coverage.
Green Lightwant 3 · AI 3.5Calculate amount of claim.
Low Prioritywant 2.9 · AI 3Transmit claims for payment or further investigation.
Low Prioritywant 2.8 · AI 3Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
Low Prioritywant 2.67 · AI 3Post or attach information to claim file.
Low Prioritywant 2.5 · AI 3Correspond with insured or agent to obtain information or to inform them of account status or changes.
Low Prioritywant 2.4 · AI 2.33Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Red Lightwant 2.33 · AI 3.5Process and record new insurance policies and claims.
Low Prioritywant 1.9 · AI 3
Related occupations
Other Office and Administrative Support roles in the Stanford WORKBank study, closest AI-capability share first.
- Desktop PublishersAI can do 58% of tasks today · workers want 50% automated
- Legal Secretaries and Administrative AssistantsAI can do 63% of tasks today · workers want 50% automated
- Reservation and Transportation Ticket Agents and Travel ClerksAI can do 45% of tasks today · workers want 27% automated
- Public Safety TelecommunicatorsAI can do 40% of tasks today · workers want 80% automated
- Data Entry KeyersAI can do 83% of tasks today · workers want 100% automated
- Customer Service RepresentativesAI can do 91% of tasks today · workers want 27% automated
Lower-automation alternatives
Less of these jobs is automatable today: AI experts rate a smaller share of their tasks as doable than the 60% for Insurance Claims and Policy Processing Clerks (Stanford WORKBank).
Insurance Claims and Policy Processing Clerks ranks #47 of 104 studied roles by the share of tasks AI experts rate as do-able today. See which roles top and bottom the list in the most automatable jobs in 2026.