A task performed by Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Schedule and confirm appointments for clients, customers, or supervisors.
Technically, much of it, experts rate AI capability 4.5/5, but workers don't want it automated (desire 2.44/5). It's an Automation Red Light: proceed with care.
Do you want this task automated?
How much the people who do this task want AI to take it over (avg of 9 workers).
How capable experts rate current AI at this task (avg of 2 experts).
How much human involvement should stay?
The Human Agency Scale (H1–H5) captures how much human direction workers think this task should keep.
Why workers feel the way they do
- Frees up time for higher-value work33%
- It's repetitive22%
- It's stressful22%
- Helps handle larger scale22%
- Reduces human error11%
- It's difficult11%
How to automate this
Doable with technology, but keep a person clearly in charge.
Scheduling & coordination
Let people book and remind themselves.
- 1Share a booking link so the back-and-forth needed to schedule and confirm appointments for clients, customers, or supervisors disappears.
- 2Use calendar rules and templates for recurring events and reminders.
- 3Automate confirmations and follow-ups with a no-code flow.
Tools that can help
Know a better way, or spot an error?
Share how you automate this in real life, or correct the data. Reviewed before publishing.
This is 1 of 15 tasks studied for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, where workers want 13% of tasks automated.
More Secretaries and Administrative Assistants, Except Legal, Medical, and Executive tasks
- Create, maintain, and enter information into databases.Green Light
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaini…Green Light
- Provide services to customers, such as order placement or account information.Low Priority
- Conduct searches to find needed information, using such sources as the Internet.Low Priority
- Maintain scheduling and event calendars.Low Priority
- Locate and attach appropriate files to incoming correspondence requiring replies.Low Priority
Other Red Light tasks
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
- Draft or proofread judicial opinions, decisions, or citations.Judicial Law Clerks
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to preven…Customer Service Representatives
- Verify facts, dates, and statistics, using standard reference sources.Editors
- Develop reports or presentations to communicate the effectiveness of sustainability initiatives.Sustainability Specialists
- Perform or direct Web site updates.Web Developers