A task performed by Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Provide services to customers, such as order placement or account information.
Probably not worth it. Both worker desire (2.6/5) and AI capability (2.67/5) are on the low side. It sits in the Low Priority zone.
Do you want this task automated?
How much the people who do this task want AI to take it over (avg of 5 workers).
How capable experts rate current AI at this task (avg of 3 experts).
How much human involvement should stay?
The Human Agency Scale (H1–H5) captures how much human direction workers think this task should keep.
Why workers feel the way they do
- It's stressful40%
- Frees up time for higher-value work20%
- It's repetitive20%
How to automate this
Low priority to automate, but here is the gist if you want to try.
Monitoring & tracking
Watch by exception, get pinged only when something needs you.
- 1Decide what counts as normal when you provide services to customers, such as order placement or account information, then set thresholds so the system flags exceptions automatically.
- 2Put live numbers on a dashboard instead of compiling status by hand.
- 3Route alerts to email or chat with a no-code flow.
Tools that can help
Know a better way, or spot an error?
Share how you automate this in real life, or correct the data. Reviewed before publishing.
This is 1 of 15 tasks studied for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, where workers want 13% of tasks automated.
More Secretaries and Administrative Assistants, Except Legal, Medical, and Executive tasks
- Create, maintain, and enter information into databases.Green Light
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaini…Green Light
- Conduct searches to find needed information, using such sources as the Internet.Low Priority
- Maintain scheduling and event calendars.Low Priority
- Locate and attach appropriate files to incoming correspondence requiring replies.Low Priority
- Complete forms in accordance with company procedures.Low Priority
Other Low Priority tasks
- Verify accuracy of materials lists.Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
- Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or us…Computer Systems Engineers/Architects
- Plan or design structures such as residences, office buildings, theatres, factories, or other structural prop…Architects, Except Landscape and Naval
- Assign duties, responsibilities, and spans of authority to project personnel.Information Technology Project Managers
- Collect information about waste stream management or green building practices to inform decision makers.Sustainability Specialists
- Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain manage…Logistics Analysts