Online Merchants

Create or maintain database of customer accounts.

Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.

Deliver e-mail confirmation of completed transactions and shipment.

Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.

Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.

Cancel orders based on customer requests or inventory or delivery problems.

Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.

Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.

Create, manage, or automate orders or invoices, using order management or invoicing software.

Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.

Calculate purchase subtotals, taxes, and shipping costs for submission to customers.

Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.

Receive and process payments from customers, using electronic transaction services.

Determine and set product prices.

Order or purchase merchandise to maintain optimal inventory levels.