Computer User Support Specialists
of tasks in the Computer User Support Specialists role are ones AI can already do, per AI experts.
From a Stanford study where AI experts and computer user support specialists workers rated each real task (O*NET). Not a guess from the job title.
Key statistics
Free to cite, with a link back to Automatable.
- AI can already do 71% of the 7 work tasks in the Computer User Support Specialists role, according to AI experts in the Stanford WORKBank study (O*NET SOC 15-1232.00).
- Workers in the Computer User Support Specialists role want about 43% of their tasks automated (Stanford WORKBank, 1,500 U.S. workers).
- 2 of 7 Computer User Support Specialists tasks are Automation Green Light, wanted by workers and do-able by AI, that is 29% of the role (Stanford WORKBank).
- The typical Computer User Support Specialists task scores 3/5 for worker desire to automate and 3.98/5 for AI capability today (Stanford WORKBank, 1-5 scale).
- The Computer User Support Specialists role (O*NET SOC 15-1232.00) has a median U.S. wage of $64,990 and about 697,210 people employed (U.S. O*NET / BLS).
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What workers told Stanford
Of the 7 tasks studied for Computer User Support Specialists, 2 (29%) are in the Automation Green Light zone, AI can largely do them and workers want it. Across all tasks, workers want about 43% automated. The typical task scores 3/5 for worker desire and 3.98/5 for AI capability.
All 7 tasks, most-wanted first
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Green Lightwant 4.5 · AI 4.67Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Green Lightwant 3 · AI 3.67Develop training materials and procedures, or train users in the proper use of hardware or software.
R&D Opportunitywant 3 · AI 2.33Answer user inquiries regarding computer software or hardware operation to resolve problems.
Red Lightwant 2.8 · AI 4.5Oversee the daily performance of computer systems.
Red Lightwant 2.75 · AI 5Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Low Prioritywant 2.63 · AI 3Enter commands and observe system functioning to verify correct operations and detect errors.
Red Lightwant 2.29 · AI 4.67
Related occupations
Other Computer and Mathematical roles in the Stanford WORKBank study, closest AI-capability share first.
- Computer ProgrammersAI can do 73% of tasks today · workers want 55% automated
- StatisticiansAI can do 67% of tasks today · workers want 83% automated
- Software Quality Assurance Analysts and TestersAI can do 65% of tasks today · workers want 88% automated
- BiostatisticiansAI can do 80% of tasks today · workers want 40% automated
- Database AdministratorsAI can do 83% of tasks today · workers want 17% automated
- Web DevelopersAI can do 85% of tasks today · workers want 54% automated
Lower-automation alternatives
Less of these jobs is automatable today: AI experts rate a smaller share of their tasks as doable than the 71% for Computer User Support Specialists (Stanford WORKBank).