A task performed by Computer User Support Specialists
Develop training materials and procedures, or train users in the proper use of hardware or software.
Not yet. Workers want this automated (3/5), but experts rate today's AI capability at only 2.33/5, the technology isn't there. It's an R&D Opportunity.
Do you want this task automated?
How much the people who do this task want AI to take it over (avg of 9 workers).
How capable experts rate current AI at this task (avg of 3 experts).
How much human involvement should stay?
The Human Agency Scale (H1–H5) captures how much human direction workers think this task should keep.
Why workers want this automated
- Frees up time for higher-value work44%
- It's repetitive33%
- Helps handle larger scale33%
- It's stressful22%
- It's difficult11%
How to automate this
Workers want this gone, but today's tools only get part of the way. Automate the edges.
Where to start
Remove the repetitive parts first.
- 1Write down the steps you take to develop training materials and procedures, or train users in the proper use of hardware or software and template anything you do the same way each time.
- 2Connect your tools with a no-code automation (Zapier, Make, Power Automate).
- 3Use AI for the first draft, then review.
Tools that can help
Know a better way, or spot an error?
Share how you automate this in real life, or correct the data. Reviewed before publishing.
This is 1 of 7 tasks studied for Computer User Support Specialists, where workers want 43% of tasks automated.
More Computer User Support Specialists tasks
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installati…Green Light
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problem…Green Light
- Answer user inquiries regarding computer software or hardware operation to resolve problems.Red Light
- Oversee the daily performance of computer systems.Red Light
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.Low Priority
- Enter commands and observe system functioning to verify correct operations and detect errors.Red Light
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