A task performed by Librarians and Media Collections Specialists
Search standard reference materials, including online sources and the Internet, to answer patrons' reference questions.
Technically, much of it, experts rate AI capability 4/5, but workers don't want it automated (desire 2.33/5). It's an Automation Red Light: proceed with care.
How much the people who do this task want AI to take it over (avg of 6 workers).
How capable experts rate current AI at this task (avg of 3 experts).
How much human involvement should stay?
The Human Agency Scale (H1–H5) captures how much human direction workers think this task should keep.
Why workers feel the way they do
- Frees up time for higher-value work17%
- It's repetitive17%
- Helps handle larger scale17%
How to automate this
Doable with technology, but keep a person clearly in charge.
Finding & gathering information
Make the information come to you on a schedule.
- 1Set up saved searches and alerts instead of checking manually (Google Alerts, feeds).
- 2Pull updates into one place with RSS or a no-code scraper.
- 3Use an AI search tool for the first pass, then verify the sources.
Tools that can help
Know a better way, or spot an error?
Share how you automate this in real life, or correct the data. Reviewed before publishing.
This is 1 of 9 tasks studied for Librarians and Media Collections Specialists, where workers want 33% of tasks automated.
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